Orders typically arrive 4 to 7 business
days if shipped UPS Ground or United States Postal Service after shipping
notification. A tracking confirmation number will be sent out via email
when your order has been shipped.
If an item is out of stock we will notify
you via email. Please allow more time for shipping. Every attempt will
be made to get your order out as quickly as possible!
We will happily accept returns or exchanges.
Please email us at returns@thevelvetsnoot.com or
call us at (877) 432-6004prior to
returning the item.
No returns will be accepted without a proper
return authorization number.
All returns must be postmarked within 30 days
of receiving the item and be sent back in its original packaging
and condition.
Perishable, sale, personalized items and special
orders are non-refundable.
We recommend that all items shipped to us be
insured since we cannot be responsible for lost, stolen, or damaged
shipments.
To minimize
the need for returns, please read over our guide to selecting
the proper size clothing, collar, or harness for your pet.
