Most items are shipped directly from our stock; however, many of the items we carry are shipped directly from the designer when they are special or made to order.
In stock items are shipped the same day. We make every effort to ship drop-ship items within 3-5 business days of your order being placed. Special orders and back orders typically ship within 5-15 business days, due to stock status. Custom and made to order items may require additional time. If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. You may receive your order in multiple shipments from multiple warehouses. The couriers we use are insured and traceable.
The Velvet Snoot Boutique typically uses USPS, but not limited to Fedex, UPS and other shipping methods. When your order is shipped partially or in full you will receive an email indicating it has shipped. We do not email out tracking numbers for security reasons but you can log into your account and view all tracking and track your package thru our website if tracking is indicated. Some package tracking is not available until after the package has been delivered.
The Velvet Snoot Boutique is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have NO control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.
In order to simplify our shipping costs, we have implemented a flat rate shipping cost of $6.95* for most orders. Please refer to the following shipping table to determine the cost to ship your item. Please note that heavier items (i.e.: beds, over-weight items, etc.) may incur an additional cost and are not included in free shipping promotions. The rate will be shown at checkout or on the item detail page at which point you will be free to make the choice to change your order.
If you are an International customer, please be aware that additional shipping costs will apply. Shipping cost will be shown at check out BEFORE you pay so you will know the exact amount. You can email us for a shipping quote on special orders or overweight items. All international orders will be shipped with insurance and tracking. Customer is responsible for any taxes or duty charges. International orders may require additional processing time because of shipping all in one package verses from multiple warehouses.
*Free shipping is not available to international customers and some items do not qualify due to size and weight, such as carriers, beds and furniture etc. If you have any questions regarding shipping costs please email us.